Last Updated: 27/01/2026
1. Introduction
GoCareless (“Company”, “we”, “us”, “our”) operates the website https://gocareless.in/ and is based in Ahmedabad, Gujarat, India.
We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our platform.
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect personal information necessary to provide our booking services.
A. Information You Provide
When you:
- Make a booking
- Create an account
- Fill a vendor form
- Contact us
We may collect:
- Full name
- Email address
- Phone number
- Date of birth (if required for activity eligibility)
- Emergency contact details
- Medical declarations (if applicable)
- Vendor business details (for partners)
B. Payment Information
Payments are processed through secure third-party payment gateways.
We do not store your full card details. Payment processors may collect:
- Card details
- UPI details
- Banking information
These are governed by the respective payment provider’s privacy policy.
C. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
This helps us improve platform performance and security.
3. How We Use Your Information
We use your information for:
- Processing bookings
- Confirming reservations
- Sharing booking details with Partners
- Customer support
- Processing refunds
- Legal compliance
- Fraud prevention
- Improving user experience
- Marketing communications (only with consent)
We do not sell your personal data.
4. Sharing of Information
We may share necessary information with:
A. Adventure Partners / Vendors
To facilitate your booking, we share only relevant details such as:
- Name
- Contact number
- Booking details
- Emergency information (if required)
B. Payment Processors
For secure transaction handling.
C. Service Providers
Hosting providers, analytics providers, and technical service partners.
D. Legal Authorities
If required by law or legal process.
5. Cookies & Tracking Technologies
We use cookies to:
- Enable website functionality
- Remember login sessions
- Analyze website traffic
- Improve user experience
You may disable cookies through your browser settings, though some features may not function properly.
If we use third-party analytics tools (e.g., Google Analytics), those services may collect usage data subject to their own policies.
6. Data Retention
We retain personal data only for as long as necessary for:
- Booking records
- Legal and tax compliance
- Dispute resolution
- Fraud prevention
User account information may be retained until deletion is requested, subject to legal requirements.
7. Your Data Protection Rights (GDPR Principles)
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent
- Request data portability
To exercise these rights, please contact:
We may require identity verification before processing such requests.
8. Data Security
We implement reasonable administrative, technical, and security measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be processed and stored on servers located in India or other jurisdictions where our service providers operate.
By using our platform, you consent to such data transfers where applicable.
10. Third-Party Links & Embedded Content
Our website may contain links to third-party websites or embedded content (such as videos or maps).
These external websites operate under their own privacy policies, and we are not responsible for their practices.
11. Children’s Privacy
Our services are not directed at children under 18 without parental or guardian consent.
If we become aware that personal data has been collected from a minor without proper consent, we will take appropriate steps to delete such information.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
13. Contact Us
For any privacy-related questions or requests, please contact:
GoCareless
Ahmedabad, Gujarat, India
📧 Info@gocareless.in